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Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support.jasminevoyage@gmail.com. 
Return instructions and the return address will be provided after your request has been reviewed and approved.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at support.jasminevoyage@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have and make a separate purchase for the new item once the return has been accepted.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must also provide proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support.jasminevoyage@gmail.com.